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Study: Combined Soft Skills Assessment Beats Individual Scoring

By Burstable Editorial Team•
Discover why assessing skills one at a time is costing you better hires. Learn from HiringBranch's research on combined customer service skills for smarter recruitment.

TLDR

  • HiringBranch's new research shows combined skills scoring outperforms isolated scores, offering a competitive edge in hiring better frontline talent.
  • HiringBranch uses sociopragmatic analysis and machine learning to measure empathy and other skills, validated against on-the-job performance.
  • This approach ensures candidates with empathy can also solve issues, leading to better customer experiences and fairer hiring.
  • HiringBranch's research highlights that empathy alone is useless without problem-solving, and they tailor assessments by region.
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Burstable Editorial Team

Burstable Editorial Team

@burstable

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