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Stop Measuring AI Adoption, Measure Work Outcomes

By Burstable Editorial Team•
John Phillips of ServiceNow discusses why AI adoption is the wrong metric and how to measure work outcomes instead. Learn the importance of focusing on results, not tool usage, in this episode of You Should Know.

TLDR

  • ServiceNow's AI overlay unifies fragmented systems, giving companies a competitive edge by measuring outcomes rather than tool adoption.
  • ServiceNow's AI control tower integrates 15 LLMs and 100 systems, enabling a unified agentic overlay to streamline workflows and reduce chaos.
  • Shifting focus to outcomes and discretionary effort fosters employee well-being, addressing burnout and the 'am I enough' dialogue for a better workplace.
  • John Phillips, shaped by refugee camp experiences, argues that skills are universal but opportunity is not, highlighting a unique perspective on talent.
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Burstable Editorial Team

Burstable Editorial Team

@burstable

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